We are seeking a motivated and customer-focused Call Centre Agent to join our team on a work-from-home basis in Nottingham. This role involves managing inbound and outbound calls for our e-commerce store, ensuring exceptional customer service and support.

Responsibilities:

• Inbound Call Handling: Respond to customer inquiries via phone, addressing questions about products, orders, and services.
• Order Processing: Assist customers with processing payments and managing orders, including handling issues related to shipping or cancellations.
• Customer Issue Resolution: Resolve customer complaints and concerns professionally, aiming for first-call resolution whenever possible.
• Outbound Calls: Make follow-up calls to customers regarding order status, promotions, or other relevant communications.
• Database Management: Update customer records in our CRM system to ensure accurate data and efficient follow-up.
• Product Knowledge: Maintain a thorough understanding of our e-commerce products to provide informed support and recommendations.

Requirements:

• Customer Service Experience: Previous experience in a customer service role, preferably in a call centre environment.
• Communication Skills: Excellent verbal and written communication skills with a customer-first attitude.
• Technical Skills: Proficiency in using CRM software and other call centre tools.
• Flexibility: Ability to work from home effectively, with reliable internet and a quiet workspace.
• Problem-Solving: Strong problem-solving skills to address customer issues efficiently.

Benefits:

• Flexible Work Arrangements: Enjoy the flexibility of working from home with flexible scheduling options.
• Competitive Salary: Competitive hourly rate with opportunities for bonuses based on performance.
• Professional Development: Opportunities for career growth and professional development through training programs.
• Employee Benefits: Access to employee benefits such as health insurance and wellness programs.

If you are passionate about delivering exceptional customer service and thrive in a remote work environment, we encourage you to apply!